Policies
Refund Policy
Professional terms for digital formula and PDF purchases made through PRIME FORMULA.
Digital Products
Policy Overview
All products sold by PRIME FORMULA under this policy are digital goods, including downloadable formulas, PDF guides, technical resources, and related documentation. Because access to digital content may be delivered immediately after purchase or order verification, all sales are generally treated as final once the product has been delivered, downloaded, emailed, or shared through the approved delivery process.
Refund requests may be reviewed only in limited circumstances, such as duplicate payment, failure to deliver the purchased file after successful payment verification, or a clearly defective file that cannot be opened and cannot be replaced within a reasonable time. Refunds will not be issued for change of mind, accidental purchase, lack of technical knowledge, business suitability, or dissatisfaction after the formula or PDF has been accessed.
Refund Review Process
If you believe your order qualifies for review, please contact PRIME FORMULA promptly with your order number, purchase email, payment details, and a clear explanation of the issue. Approved refunds, when applicable, will be processed back to the original payment method within a reasonable processing period.
For delivery-related issues, file access problems, or order verification support, please reach out before initiating a payment dispute so our team can review and assist efficiently. By purchasing from PRIME FORMULA, you agree to this digital product refund policy.
